Baggage Claim Gets Easier With RFID System

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Baggage Claim Gets Easier With RFID System

Travelers arriving at Brussels Airport can view the location of their RFID-tagged luggage as it is routed onto baggage carrousels for pickup. Airport authorities have deployed a solution leveraging radio frequency identification technology to provide passengers with visibility into their baggage location when they land. The automated solution consists of an RFID system deployed by Aucxis, which uses Impinj RFID readers and tags.

In 2019, 26.4 million passengers passed through Brussels Airport while traveling with 64 airlines to and from 207 other airports. The volume of baggage that traveled with them amounted to 42,000 pieces of luggage daily. In order to improve the airport experience for its passengers arriving from other locations, Brussels Airport sought a service that could automatically inform travelers about the status of their luggage.

Last year, the airport began working with several technology companies. It has since deployed what it calls the bTag Experience, consisting of passive UHF RFID-enabled tags attached to baggage, as well as RFID readers deployed in areas where inbound luggage is received and routed to carousels, in order to identify where and when each bag is received and is then made available for passengers to pick up. The airport’s own software manages the data and forwards it to participating passengers. Aucxis installed the technology, piloted the system and consulted on the installation, while the airport developed its own software and app for use by passengers.

The goal is to provide visibility for passengers who want assurance regarding where and when their bags will be made available,

says Glenn Schnieders, the Internet of Things (IoT) product manager at Brussels Airport Co., which operates the airport. “As you may know,” he says, “[the experience for] a traveler waiting at the baggage belt can be sometimes stressful.” Luggage might not yet have arrived, or it may be at another belt or already have been removed.
The bTag system, Schnieders explains, is intended to eliminate this uncertainty.

We try to overcome this feeling by giving the passengers the possibility to relax before really entering the baggage hall,

he states. Those who can view their baggage status can arrange their journey through the airport accordingly, he says, adding,

No need to wait at the belt—instead, you can enjoy a coffee or go shopping.

Author: Tim Cole
Image Credit: Brussels Airport

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